Coverage Overview


  1. Coverage includes only the items stated as covered, excluding all others and is subject to the limitations, exclusions and provisions stated in this contract. For your specific coverage and selections see your Contract Agreement pages, which are incorporated into this contract by reference. Please read your contract carefully.
  2. Coverage under this contract includes normal wear and tear malfunctions during the contract term. Coverage under this contract also includes malfunctions of covered items which occur during the contract term resulting from the following situations prior to and during the contract term:
    1. Insufficient maintenance, rust, corrosion, or sediment;
    2. Improper installations, repairs, or modifications;
    3. Mismatched systems where components were not properly matched to each other in capacity or efficiency for proper operation;
    4. Undetectable pre-existing conditions which are defects or mechanical failures that could not have been detected by a visual inspection and/or simple mechanical test. A visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperability. A simple mechanical test is defined as turning the item on and off to ensure that it is operational. While turned on, the item should operate without causing damage, irregular sounds, smoke, or other abnormal outcomes.
  3. When completing an Advantage Home Warranty(AHW) approved repair or replacement, AHW will pay the cost to:
    1. Dismantle and remove defective equipment; and
    2. Recapture, reclaim and dispose of refrigerant where applicable.
  4. The covered items must be:
    1. Installed for diagnosis within the confines of the main foundation of the home or attached or detached garage with the exception of (if selected): air conditioning, heating, electrical panel, water heater, pressure regulator, exterior well pump, septic tank and related sewage ejector pump. These exceptions must be installed for diagnosis and must be manufactured for outside use or be located in a structure which fully protects items from the elements.
    2. Domestic grade or commercial grade items that are specified by the manufacturer for use in a residential application.
  5. For covered malfunctions, unless otherwise specified in this contract, AHW will repair or replace the covered item. AHW has the sole right to determine, according to the terms of this contract, whether a covered item will be repaired or replaced. When making repairs, AHW reserves the right to rebuild existing parts or components and/or to install rebuilt parts or components. When making replacements, AHW is responsible for installing replacement equipment and parts of similar features, capacity, and efficiency, but not for matching dimensions, brand or color. AHW is not responsible for matching any feature of an existing item that does not contribute to the primary function of that item.
  6. AHW’s cash payment policies and procedures:

Instances beyond AHW's control may prevent AHW from providing a repair or replacement of a covered item. In these instances, AHW will provide you cash in lieu of the repair or replacement services. The amount will be based on what a consumer without this contract would pay after negotiating the best price for such services in your area. These instances are when:

      1. Following a response to a covered malfunction, an item would remain non-compliant with laws, regulations or code requirements;
      2. An item has a covered malfunction unrelated to a manufacturer’s recall on that item; or
      3. An item is not repairable and a replacement item is no longer available.
  1. AHW will not repair or replace malfunctions covered by a manufacturer, distributor, builder, or extended warranties.
  2. This contract covers single family homes (including manufactured housing), and condominiums/townhomes/mobile homes under 5,000 square feet. Coverage is for owned or rented residential property, not commercial property or premises converted into a business.

 

Contract Term and Plan Fee


NOTE: Contract Terms and Plan Fees vary for each customer classification listed below. See your Contract Agreement pages for your specific Contract Term and Plan Fee.

  1. FIRST YEAR CUSTOMER - First Year Customer contract term begins upon the date stated on your Contract Agreement pages and continues for one year from that date (unless AHW approves an alternative contract term in writing) and provided Plan Fees are received by AHW.
  2. RENEWAL CUSTOMER - Renewal Customer is an existing AHW customer whose contract AHW has offered to renew. Renewal Customer contract term begins upon expiration of previous contract term and continues for one year (unless AHW approves an alternative contract term in writing) provided plan fee is received by AHW within 45 days after expiration. (See RENEWAL)
  3. TRANSFER OF OWNERSHIP - If the covered property changes ownership during the contract term, you are required to call the Sales phone number on the Contract Agreement pages to transfer coverage to the new owner.

 

Requesting Service


  1. AHW must be notified as soon as the malfunction is discovered and prior to expiration of the contract term. (Refer to your Contract Agreement pages for details on how to request service.)
    1. AHW will accept service requests 24 hours a day, 7 days a week.
    2. AHW will not provide service until all past due Trade Service Call Fees* and Plan Fees are paid in full.
    3. AHW will not reimburse for services performed without its prior approval.
  2. AHW has the right to select an AHW authorized service contractor (Service Contractor) to perform the service.
    1. The services will be initiated under normal circumstances within less than 24 hours after your service request is made to AHW.
    2. AHW will determine what services constitute an emergency and will make reasonable efforts to expedite emergency service.
    3. AHW will accept your request to expedite scheduling of non-emergency service only when a Service Contractor is available. If the Service Contractor agrees to expedite scheduling of a non-emergency service request, you may be required to pay an additional fee.
    4. In the event that AHW informs you the malfunction is not covered under this contract, you have the right to request a second opinion of the cause of the malfunction. You must ask AHW for a second opinion from another Service Contractor within 7 days from AHW informing you the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, then AHW may, in its discretion, decide whether to accept coverage under this contract. If you request a second opinion, you will be responsible for the payment of an additional Trade Service Call Fee* only if the outcome of the second opinion is the same as the initial opinion.
  3. In the event AHW authorizes or requests you to contact an independent service contractor to perform a covered service, AHW will provide reimbursement for an authorized amount of the cost you incur for the repair or replacement services. Acceptable proof of the repair and your actual itemized costs must be provided to and approved by AHW before any reimbursement will be paid.

 

Trade Service Call Fee*


NOTE: The amount of your Trade Service Call Fee* is listed on your Contract Agreement pages.

  1. You are required to pay a Trade Service Call Fee* for each trade service request you submit to AHW.
  2. AHW will take credit card information over the phone at the time service is requested, AHW will process Trade Service Call Fee* payment when requesting service.
  3. If a particular repair or replacement fails within 60 days, AHW will send a Service Contractor to repair the failure and you will not be charged an additional Trade Service Call Fee*.

* Plus sales tax where applicable

 

Advantage Plan


AIR CONDITIONING AND HEATING NOTE: Coverage available on Heating and Air Conditioning units up to a 5-ton capacity. Where covered repairs require access to Air Conditioning and Heating ductwork, AHW will provide access to ductwork only through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. Costs associated with covered ductwork repairs will be applied to either the Air Conditioning or Heating payout cap depending on the current primary seasonal use case of the HVAC system at the time of repair. If the Air Conditioning and Heating ductwork is accessible only through a concrete floor, wall or ceiling, AHW will pay up to $1,000 per contract term for access, diagnosis, repair or replacement of such ductwork, including returning access openings to a rough finish. During an Agreement Term, AHW will pay for access, diagnosis, and replacement related to necessary or required Heating and Air Conditioning system efficiency and other upgrades except: (1) costs associated with plenums and refrigerant line sets and (2) any other Heating and Air Conditioning-specific limitations and exclusions in your Agreement. A “necessary or required upgrade” is a replacement improving manufacturer specification energy efficiency or system performance due to circumstances beyond the control of you or AHW (such as inability to obtain parts/equipment or government mandated system modifications).

 

AIR CONDITIONING INCLUDING DUCTWORK


COVERED: All components and parts of the following air conditioning systems: Ducted central electric split and package units – Geothermal – Wall air conditioners – Mini-splits. When air conditioning system replacement is necessary, coverage includes upgrading of duct connections, plenums and indoor electrical lines up to and including the disconnect, including when required to maintain compatibility and compliance with SEER, HSPF, and refrigerant standards. With regard to ductwork, except as otherwise noted herein, the following are covered: Plenums – Dampers – Damper- only controls – Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills.

NOT COVERED: Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump – Window units – Water towers – Chillers, chiller components, and water lines – Legally mandated diagnostic testing when replacing heating or cooling equipment.

NOTE: Please refer to the AIR CONDITIONING AND HEATING NOTE above. AHW will pay up to $3,500.00 per contract term for access, diagnosis and repair or replacement of any mechanical Air Conditioning related HVAC equipment including geothermal and/or water source heat pumps, glycol, hot water, or steam circulating system.

 

HEATING INCLUDING DUCTWORK


COVERED: All components and parts of the following heating systems: Forced air (gas, electric, oil) – Geothermal – Wall mounted heaters – Floor furnaces – Package units – Heat pumps – Mini-splits – Hot water or steam circulating heat – Electric baseboard – Room heaters – Cable heat (if main source of heat to the home or room). With regard to ductwork, except as otherwise noted herein, the following are covered: Plenums – Dampers – Damper-only controls – Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from heating and/or air conditioning unit(s) including registers or grills.

NOT COVERED: Outside or underground piping, well pump, and well pump components for geothermal and/or water source heat pump – Fuel storage tanks – Portable units – Fireplace, grain, pellet, or wood heating units (even if only source of heating) – Legally mandated diagnostic testing when replacing heating or cooling equipment.

NOTE: Please refer to the AIR CONDITIONING AND HEATING NOTE above. AHW will pay up to $3,500.00 per contract term for access, diagnosis and repair or replacement of any mechanical Heating related HVAC equipment including geothermal and/or water source heat pumps, glycol, hot water, or steam circulating system.

 

ELECTRICAL


COVERED: All components and parts, including Direct Current (D.C.) wiring, lighting fixtures, and built-in exhaust/vent/attic fans, except:

NOT COVERED: Audio/video/computer/intercom/alarm or security wiring or cable – Telephone wiring – Circuit overload – Face plates.

NOTE: AHW will pay up to $2,000.00 per contract term for access, diagnosis and repair or replacement of any covered electrical infrastructure as listed above. Where covered repairs require access to wiring, AHW will provide access to wiring only through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If the wiring is accessible only through a concrete floor, wall or ceiling, AHW will pay up to $1,000 per contract term for access, diagnosis, repair, or replacement of such wiring, including returning access openings to a rough finish. Customer is responsible for payment of any costs in excess of $1,000.

 

PLUMBING


COVERED: Leaks and breaks of water, drain, gas, waste or vent lines – Toilets and related mechanisms, toilet wax ring seals, faucets, shower heads, shower arms, valves for shower, tub, and diverter, angle stops, risers and gate valves (similar features of finish and style used when replacement is necessary) – Interior Hose bibs – Basket strainers – Permanently installed sump pumps (ground water only) – Built-in bathtub whirlpool motor, pump, and air switch assemblies – Pressure regulators – Expansion tanks – Sewage ejector – Clearing of sink, bathtub, shower, and toilet stoppages – Clearing of mainline drain and sewer stoppages through an accessible cleanout up to 100 feet from access point – Clearing of lateral drain line stoppages up to 100 feet from access point including accessible cleanout, p-trap, drain or overflow access points.

NOT COVERED: Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside the home’s main foundation – Lines broken, infiltrated or stopped by roots or foreign objects, even if within the home’s main foundation – Bathtubs – Sinks – Showers – Shower enclosures and base pans – Toilet lids and seats – Jets – Caulking or grouting – Water filtration/purification system – Holding or storage tanks – Saunas or steam rooms – Costs to locate or access cleanouts not found or inaccessible, or to install cleanouts – Access through roof vents.

NOTE: AHW will pay up to $2,000.00 per contract term for access, diagnosis and repair or replacement of any covered plumbing infrastructure as listed above. Where covered repairs require access to plumbing, AHW will provide access to plumbing only through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If the plumbing is accessible only through a concrete floor, wall or ceiling, AHW will pay up to $1,000 per contract term for access, diagnosis, repair, or replacement of such plumbing, including returning access openings to a rough finish. Customer is responsible for payment of any costs in excess of $1,000.

 

WATER HEATERS


COVERED: All components and parts, including tankless water heaters and circulating pumps, except:

NOT COVERED: Auxiliary holding or storage tanks – Noise – Fuel storage tank and energy conservation unit.

NOTE: Covered water heater replacement/repairs will be applied to the plumbing cap listed above.

 

GARBAGE DISPOSALS


COVERED: All components and parts.

NOTE: Covered water garbage disposal replacement/repairs will be applied to the plumbing cap listed above.

 

Advantage Plus Plan


NOTE: AHW will pay up to $3,000 per contract term for access, diagnosis, and repair/replacement of any covered Appliance. The Advantage Plus plan covers all items included in the Advantage plan as well as the following additional items.

 

REFRIGERATORS – ONE UNIT LOCATED IN THE KITCHEN ONLY


COVERED: All components and parts, except:

NOT COVERED: Free standing freezer – Wine Chiller - Free Standing Ice Maker

 

CLOTHES WASHERS


COVERED: All components and parts.

CLOTHES DRYERS


COVERED: All components and parts.

 

RANGES/OVENS/COOKTOPS


COVERED: All components and parts.

 

DISHWASHERS


COVERED: All components and parts.

 

BUILT-IN MICROWAVE OVENS


COVERED: All components and parts.

 

GARAGE DOOR OPENERS


COVERED: All components and parts, except:

NOT COVERED: Door or door track assemblies ­­­­­­­­­­­­­­­­

 

Advantage Premium Plan


NOTE: The Advantage Premium plan covers all items included in the Advantage and Advantage Plus plans as well as the following additional items.

The Advantage Premium Plan also qualifies for the benefits of our GO GREEN ADVANTAGE service.

GO GREEN ADVANTAGE: When a covered item cannot be repaired and subsequently must be replaced. 

a.       All appliances listed above will be replaced with an equivalent appliance that has been certified by the Environmental Protection Agency’s Energy Star program.

b.      When the covered property’s existing infrastructure is capable of supporting a tankless hot water heater, a tankless hot water heater will be installed as a replacement.

c.       When the covered property’s existing infrastructure is capable of supporting HVAC equipment with SEER and AFUE ratings which meet the Environmental Protection Agency’s Energy Star program’s requirements for certification, such HVAC equipment will be installed as a replacement.

 

 

WELL & SEPTIC SYSTEMS


 

WELL & SEPTIC SYSTEMS NOTE: AHW will pay up to $2,000 per contract term for access, diagnosis, and repair/replacement of any covered well and septic system replacement/repair.

 

 

WELL PUMP


COVERED: All components and parts of well pump utilized as a source of water to the home, except:

NOT COVERED: Above or underground piping, cable or electrical lines leading to or from the well pump, including those that are located within the well casing – Well casings – Pressure switches not located on the pump – Holding, storage or pressure tanks – Booster pumps – Re-drilling of wells – Well pump and all well pump components for geothermal and/or water source heat pumps.

NOTE: Please refer to the WELL & SEPTIC SYSTEMS NOTE above.

 

SEPTIC SYSTEM PUMPING & SEPTIC SEWAGE EJECTOR PUMP


COVERED: Mainline stoppages that can be cleared through an existing access or clean out without excavation – The septic tank will be pumped once during the contract coverage term if the stoppage is due to septic back up – The Sewage ejector pump is covered for the septic system only.

NOT COVERED: Broken or collapsed sewer lines outside the foundation – Stoppages or roots that prevent the effective use of any externally applied sewer machine cable – Cost of finding or gaining access to the septic tank or sewer hook-ups – Disposal of waste – Chemical treatment of the septic tank and/or sewer lines – Tanks – Leach lines – Cesspool – Any mechanical pump or systems. AHW will pay up to $750.00 in the aggregate during the coverage period

NOTE: Please refer to the WELL & SEPTIC SYSTEMS NOTE above. This option is available for First Year Customers only and is not renewable.

 

HVAC SEASONAL SERVICE


During the transition of seasons from either Winter to Spring or Summer to Fall a HVAC seasonal maintenance service can be scheduled with AHW. This maintenance will include the verification of refrigerant levels and the inspection of HVAC system components to ensure proper functionality. AHW is not subject to scheduling the maintenance on client’s behalf. All scheduled maintenance services will be subject to a Trade Service Call Fee*.

 

LIMITATIONS AND EXCLUSIONS


NOTE: The following limitations and exclusions apply: General Exclusions from Coverage

  1. This contract does not cover:
    1. Routine maintenance (you are responsible for providing maintenance and cleaning of covered items as specified by the manufacturer);
    2. Flues, venting, chimneys, and exhaust lines;
    3. Repair or remediation of cosmetic defects;
    4. Electronic, computerized, or home management systems;
    5. Radon monitoring systems, fire sprinkler systems, and solar systems and components;
    6. Repair, replacement, installation, or modification of any component or part thereof, that has been, or is, determined to be defective by the Consumer Product Safety Commission or for which a manufacturer has issued, or issues, a warning, recall, or determination of defect; or
    7. System or appliance upgrades, or repairs or replacements required:
      1. when the malfunction is due to missing components, parts, or equipment;
      2. when the malfunction is due to lack of capacity in the existing system or appliance;
      3. when the malfunction is due to under or oversized systems in relation to the square footage of the area being heated or cooled; or
      4. to comply with any federal, state, or local laws, regulations or ordinances, utility regulations, or building or zoning code requirements, except as otherwise specified in this contract.
  2. AHW is not responsible or liable for performing service, or paying remediation costs, involving hazardous or toxic materials.
  3. In regard to mold, mildew, bio-organic growth, rot, fungus, or pest damage, AHW is not responsible or liable for:
    1. Damages from such causes;
    2. Diagnosis, removal or remediation of such conditions; or
    3. Repairs or replacements necessitated by such causes. Partial Exclusions from Coverage and Certain Additional Fees
  4. Except as otherwise specified in this contract, AHW is not responsible or liable for:
    1. Providing or closing access to covered items;
    2. Costs of construction, carpentry, or other modifications necessary to remove, relocate, or install equipment; or
    3. Restoration of any wall or floor coverings, cabinets, counter tops, tiling, paint, or the like.
  5. You may be charged an additional fee by the Service Contractor if cranes or lifting equipment are needed to install or remove any equipment. Coverage Exceptions Applicable to Certain Breakdowns
  6. AHW is not responsible or liable for repairs or replacements when the malfunction is due to:
    1. Misuse, abuse, or mistreatment, including but not limited to, removal of parts and damage by people, pests, or pets;
    2. Accidents, fire, freezing, water damage, electrical failure or surge, or excessive or inadequate water pressure;
    3. Lightning, mud, earthquake, soil movement, storms, or acts of God; or
    4. A manufacturer’s improper design, improper materials or formulations, a defective manufacturing process, or other manufacturing defects.

General Limitations of Liability

  1. AHW will not be liable for any violations of federal, state and local laws, regulations or guidelines prior to the beginning of the contract term and will not perform repairs or replacements that violate any current federal, state and local laws, regulations or guidelines.
  2. AHW is not responsible or liable for secondary, incidental, and/or consequential loss or damage resulting from the malfunction of any covered item, or a Service Contractor’s neglect or delay in providing, or failure to provide, repair or replacement of such item, including, but not limited to, food spoilage, loss of income, utility bills, additional living expenses, personal and/or property damage.
  3. AHW is not responsible or liable for any delay in service or failure to provide service caused by conditions beyond AHW’s control.
  4. AHW is not responsible for repair or replacement of a system or appliance lacking a visible Model or Serial Number.
  5. In the event you threaten to harm or actually harm the safety or well-being of: (i) AHW; (ii) any employee of AHW; (iii) a Service Contractor; or (iv) any property of AHW or the Service Contractor, you will be in breach of this contract. In the event you breach this or any other obligation under this contract, AHW may refuse to provide service to you and may cancel this contract.

 

SHARED SYSTEMS AND APPLIANCES


  1. If this contract is instated for a multi-unit dwelling such as a duplex, triplex, or fourplex, all units within the dwelling must be covered by one AHW contract for coverage to apply to shared systems and appliances. If all units are not covered by one AHW contract, then only items contained within the confines of each individual contracted unit are covered. Shared systems and appliances are not covered. Except as otherwise stated in this Section, shared systems and appliances are not covered.

 

RENEWAL


If a contract renewal is elected upon for an additional one-year period following the expiration of the initial coverage period, you will be automatically renewed for additional one-year period from then on unless you notify AHW in writing thirty days prior to the expiration of the renewal term.

 

CANCELLATION


  1. This contract may be cancelled by AHW for the following reasons: (a) nonpayment of contract fees or other breach of this contract by the customer; (b) fraud or misrepresentation by the customer and/or customer representative of facts material to AHW’s issuance of this contract; or (c) a change in laws or regulations that has a material effect on the business of AHW or AHW’s ability to fulfill its obligations under this contract.
  2. The customer may cancel this contract at any time and for any reason.
  3. If the customer or AHW cancels the contact within the first 30 days following the beginning of the contract term:
    1. If AHW has not provided any services, the customer will receive a full refund of all contract fees paid;
    2. If AHW has provided services and the amount of the service costs incurred by AHW is less than the contract fees paid, the customer will receive a refund of the contract fees paid, less the service costs incurred by AHW;
    3. If AHW has provided services and the amount of the service costs incurred by AHW is greater than the contract fees paid, the customer shall pay AHW the lesser of (i) the amount by which the service costs incurred by AHW exceeds the contract fees paid; or (ii) the amount by which the annual rate listed on the Contract Agreement pages exceeds the contract fees paid.
  4. If the customer or AHW cancels the contract after the 30th day following the beginning of the contract term:
    1. If AHW has not provided any services, the customer will receive a pro rata refund of the contract fees paid for the unexpired term;
    2. If AHW has provided services and the amount of the service costs incurred by AHW is less than the contract fees paid, the customer will receive a pro rata refund of the contract fees paid for the unexpired term, less the service costs incurred by AHW;
    3. If AHW has provided services and the amount of the service costs incurred by AHW is greater than the contract fees paid, the customer shall pay AHW the lesser of (i) the amount by which the service costs incurred by AHW exceeds the contract fees paid; or (ii) the amount by which the annual rate listed on the Contract Agreement pages exceeds the contract fees paid; and
    4. Additionally, customer shall be responsible for an administrative fee of the lesser of (i) your Plan Fee for one month of coverage under this contract or (ii) such amount as is permitted by law.
  5. If the contract fees are billed through a mortgage loan that is later sold or paid in full, then uninterrupted coverage can be arranged by immediately calling (800) 247-4749 to establish an alternate payment method. This contract will be deemed cancelled if the contract holder fails to initiate such payment arrangements within 30 days.

MISCELLANEOUS


Obligations of the provider under this service contract are backed by the full faith and credit of the provider.

MANDATORY ARBITRATION. Any claim, dispute or controversy, regarding any contract, tort, statute, or otherwise (“Claim”), arising out of or relating to this agreement or the relationships among the parties hereto shall be resolved by one arbitrator through binding arbitration administered by the American Arbitration Association (“AAA”), under the AAA Commercial or Consumer, as applicable, Rules in effect at the time the Claim is filed (“AAA Rules”). Copies of the AAA Rules and forms can be located at www.adr.org, or by calling 1-800-778-7879. The arbitrator’s decision shall be final, binding, and non-appealable. Judgment upon the award may be entered and enforced in any court having jurisdiction. This clause is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act. Neither party shall sue the other party other than as provided herein or for enforcement of this clause or of the arbitrator’s award; any such suit may be brought only in Federal District Court for the District or, if any such court lacks jurisdiction, in any state court that has jurisdiction. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, unconscionability, arbitrability, enforceability or formation of this Agreement including any claim that all or any part of the Agreement is void or voidable. However, the preceding sentence shall not apply to the clause entitled “Class Action Waiver.”

CLASS ACTION WAIVER. Any Claim must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any Class Action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION, HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.​